“The laptop was sitting on my desk, and when I opened, it was broken and showing bars,” said one, while another wrote, “The laptop was in perfect condition when I last used it and had not been moved or touched until the next time the damage was noticed.”Īnother owner wrote that after buying the M1 MacBook Air, “The screen cracked for no apparent reason.

In multiple posts across several pages on the Apple Support Community forum, customers claimed that a crack had suddenly appeared on their M1 MacBook without any obvious cause. In Probert’s case, he was asked to hand over 570 British pounds (about $790) and was told that Apple technicians would examine the screen and decide later whether to refund the payment, depending on their assessment of how the damage had occurred. While some customers who’ve experienced the issue have been offered a free fix by Apple, others have been asked to pay. The issue was highlighted this week by MacBook Pro owner Ian Probert, who told 9to5Mac that he recently opened his new laptop to find the display cracked, despite being certain he’d done nothing to cause it.

Fitbit Versa 3ĭoes the screen on Apple’s M1 laptops have a weakness that causes some to suddenly crack? A growing number of customer reports on several online forums suggest that some of the displays on the new MacBook Pro and MacBook Air machines, which launched in November 2020, are breaking for no clear reason.

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