This information is used in the future when you forget your password and need to reset it (or unlock account), Password Reset will ask you these questions. This piece of information that you will provide is a set of two Security Questions & Answers. When you request a password reset / account unlock, Password Reset uses this enrollment information to ensure that it is indeed YOU trying to reset YOUR password or unlock account. (The credentials are the ones you use to login to ) How to enroll in Password Reset Enrollment is a simple registration process, wherein you provide Password Reset some information about yourself. from a browser Open up a browser (Internet Explorer or Mozilla Firefox) Type in Password Reset will appear. ServiceDesk Password Reset UserGuide v2.0 of 7Ģ Password Reset Logon Page Using Password Reset Application Password Reset once logged on How to start and log into Password Reset 1. NOTE: For more information on enrollment and how Password Reset identifies you, read the first question of the FAQ section below. See How to Enroll Second Step: Start using Password Reset! See Using Password Reset. First Step: Enroll for password self-service at: During Enrollment, you will need to provide the tool information which will be used to identify you when you are requesting a password reset or account unlock. Getting Started Getting started is simple! There are only two steps involved. Browser-based Password Change: Change your password just like you would do from your computer s logon prompt but from a web browser. With this software you can reset your computer s password in case you forget it all by yourself! Here is the list of functionality offered: Self-Service Password Reset: Reset your forgotten password all by yourself. 1 SERVICEDESK PASSWORD RESET USER GUIDE V2.0 Welcome to Password Reset This guide offers you information on how to use the SITA Self-Service Password Reset.

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